In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, fickle, vocal, wired, and vain – they have very...
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Author: Bell, Chip R., Patterson, John R.Summary:
Author: Bell, Chip R., Goldsmith, MarshallSummary:
NEW EDITION, REVISED AND UPDATED Leaders Creating Leaders: This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s...