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What do I do if a patron reports having trouble logging in to NNELS?

  1. Has the patron has been assigned the correct patron-type in your ILS? (For Evergreen users, the patron types are "PL- Print-Disabled" and "Post-Sec Print Disabled”.)
  2. Is the patron is entering her/his barcode and library-issued PIN number correctly? If the PIN is incorrect, you can change it in your ILS and notify the patron.

If problems persist, please contact support@nnels.ca.