Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship. This one-of-a-kind guide...
Author: Goulston, MarkSummary:
Author: Reichheld, Frederick F.Summary:
In this revised and updated edition of his best-seller, Reichheld and his colleague Rob Markey detail how business leaders have taken their principles and shifted the market paradigm for years to...
Author: Schmitt, BerndSummary:
Schmitt combines his extensive business knowledge with the latest discoveries in positive psychology to create three unique approaches sure to turn casual buyers into devoted fans. Using these...
Author: Pittinsky, Todd L.Summary:
Pittinsky tackles the all-too-pervasive (not to mention costly and destructive) "us versus them" mindset. By concentrating on the best of human nature and viewing differences as opportunities...
Author: Zaffron, SteveSummary:
Authors Steve Zaffron and Dave Logan offer listeners this engaging treatise on achieving business success. Using compelling real-world examples--such as a New Zealand steelmaking company turning...
Author: Comm, JoelSummary:
Comm shows potential Internet business leaders how to use all of these techniques and more to build a successful, profitable enterprise from scratch.
Author: Krupp, StevenSummary:
The number one business challenge-is winning the long game by being more strategic; developing the skills to look outside the four walls of the organization and see the world from the future back...
Author: Polson, NickSummary:
"There comes a time in the life of a subject when someone steps up and writes the book about it. AIQ explores the fascinating history of the ideas that drive this technology of the future and...
Author: Perkins, Dennis N. T.Summary:
Author and CEO Dennis Perkins is a veteran of the Sydney to Hobart Ocean Race, known as the Everest of offshore ocean racing. With Syncretics Director of Client Services Jillian B. Murphy, Perkins...
Author: Finkelstein, SydneySummary:
The authors illustrate why even good leaders can make terrible decisions--and more importantly, how this situation can be avoided.