Mona has finally found a place to call home: the cozy Heartwood Hotel, where she works as a maid and sleeps cozily snuggled up to her best friend. Following the festive St. Slumber celebration, most of the guests have settled in to hibernate, and the staff is looking forward to a relaxing winter. But disruptions abound, from a difficult duchess to a mysterious midnight snacker. As the snow stacks higher and the food supplies shrink lower, Mona will have to gather friends both old and new to keep the peace, finding help along the way in some of the most unexpected places.