From chambermaids' tips, to doormen making 2000 pounds a week, to the concierge taking backhanders--everyone in the hotel trade is on the take. Here is a trawl through the highs and lows, the extremes, tragedies, the miseries, the decadence and the debauchery of the ultimate service industry--where money not only talks, but gets you the best room, the best service, and also entitles you to behave in any way you please.