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Running Time: 02:13 hrsNarrator: Barbara CarusoPublisher:Recorded Books, 2011
Details:
- Author: Yerkes, Leslie; Decker, CharlesContributor: Caruso, BarbaraEdition: UnabridgedDate:,Created2011Copyrighted2003Summary:
Based on the success story of a small Seattle coffee shop, this audiobook is a tasty brew of sound principles and instructive anecdotes.
Contents:- Passion
- People
- Make it personal
- Product
- The eye of intention
- The four P's
- Epilogue : six weeks later.
Genre:Subject(s): Customer services | Employee morale | Quality of products | Small business--Management | United StatesOriginal Publisher: Prince Frederick, Md., Recorded BooksLanguage(s): EnglishISBN: 9781449886936