“Customers today have a simple request of all salespeople: “Just give me the information I need. Now. Don’t dress it up, don’t overdo it, don’t take me to lunch. The time I have to invest in you is limited, and all your extraneous...

What happens when you integrate the art of positive thinking and the freedom of spiritual well-being with the business of getting desirable results? -You tap the extraordinary power and mystery of the Zentrepreneur -You overcome...

Do you feel like everyone around you is getting ahead while you’re stuck in the same old rut? And do you blame everyone and everything for your situation — except yourself? Many of us walk around engaging in negative behaviors and...

Stories have power. They move people in a way that  facts and figures can't. Many leaders use stories as a tool, but leadership development expert Tim Tobin says most have no idea what tale their own leadership is telling. He shows...

Most people do not know what their I.D. is. No, not their identification, but their Intentional Difference. Eighty-five percent of what we are capable of doing, most other people can do just as well. Ten percent of what we are capable...

With demographic shifts and globalization transforming the nature of relationships, interactions, and decision making, excellence in diversity management is more important than ever. However, the field of diversity has no established...

Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the...

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, fickle, vocal, wired, and vain – they have very little tolerance for error and are ready to...

Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have...