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Service failure : the real reasons employees struggle with customer service and what you can do about it

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  • Author: Toister, Jeff
    Contributor: Gildan Media Corporation; OneClick Digital (Firm); Recorded Books, LLC.; Geoffrey, Joe.
    Edition: Unabridged
    Date:
    Created
    2013
    ,
    Copyrighted
    2013
    Summary:

    Toister breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge--and Toister's corrective actions--businesses can reap immediate rewards.

    Genre:
    Self-help publications, Business and economics
    Subject(s): Customer relations | Customer services | Employees, Training of
    Original Publisher: Prince Frederick, MD, Recorded Books
    Language(s): English
    ISBN: 9781470346959