Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short...
Business and economics
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Author:Shields, KerriSummary: - Author:Dyer-Witheford, NickSummary:
The utopian promise of the internet, much talked about even a few years ago, has given way to brutal realities: coltan mines in the Congo, electronics factories in China, devastated neighborhoods in Detroit. Cyber-Proletariat shows us...
- Author:Luby, BrittanySummary:
Dammed: The Politics of Loss and Survival in Anishinaabe Territory explores Canada's hydroelectric boom in the Lake of the Woods area. It complicates narratives of increasing affluence in postwar Canada, revealing that the inverse...
- Author:Greer, John MichaelSummary:
In the audio book Dark Age America, John Michael Greer argues that decades of missed opportunities have effectively closed the door on a sustainable future. We now face the unraveling of industrial civilization in the wake of...
- Author:Lambert, TaylorSummary:
Darwin's Moving introduces readers to the colourful characters who populate the furniture moving trade, a male-dominated world of labour with relatively high pay and no need for education of any sort. Movers have a unique window...
- Author:Goodman, Peter S.Summary:
Journalist Peter S. Goodman profiles five representative members of the billionaire class and chronicles how their exploitation of Covid-19 has hastened a fifty-year trend of wealth centralization.
- Author:Grégoire, JocelynSummary:
Abandonné par son père à l'âge de 4 ans, Jocelyn Grégoire a grandi dans un quartier défavorisé. Sa jeunesse n'avait rien d'un conte de fées; intimidé et brutalisé par les élèves de son école, il n'osait même pas...
- Author:Howell, Donna, Ardis, JoeSummary:
Dog Behavior Expert and Certified Professional Trainer/Instructor Joe Ardis teams up with best-selling investigative author Donna Howell to sound the alarm on shocking practices in the commercial pet food industry. Within these pages,...
- Author:Howe, MilesSummary:
In 2009, the New Brunswick provincial government provided a licence to search over a million hectares of land to Texas-based Southwestern Energy for the purposes of natural gas extraction. For years, tens of thousands of New...
- Author:Schein, Edgar, DeLisi, Peter S., Kampas, Paul J., Sonduck, Michael M.Summary:
Edgar Schein is one of the founders of the organization development field, a widely respected scholar and a bestselling author. Schein was a high-level consultant to Digital Equipment Corporation (DEC) throughout its history, with...
- Author:MacKinnon, ShaunaSummary:
Indigenous North Americans continue to be overrepresented among those who are poor, unemployed, and with low levels of education. This has long been an issue of concern for Indigenous people and their allies and is now drawing the...
- Author:Newport, CalSummary:
Cal Newport explains how to systematically train the mind to focus and reorganize one's work life so that deep work is at the core. He explains why this shift is crucial in a complex information economy and how developing a deep work...
- Author:Foster, JasonSummary:
In October 2005, Jason Foster, then a staff member of the Alberta Federation of Labour, was holding a picket line outside Lakeside Packers in Brooks, Alberta with the members of local 401. It was a first contract strike. And although...
- Author:Performance Associates, Inc.Summary:
This indispensable guide tells listeners how to provide better service than their customers have ever imagined.
- Author:Higgins, DavidSummary:
David Higgins provides the paragon guide for tactics and real-world answers that nonprofits can enact to thrive in our new online economy. With a honed-in strategy, nonprofits can unlock a literal world of new possibilities.
- Author:Stewart, James B.Summary:
Pulitzer Prize winner James B. Stewart's Den of Thieves is a #1 best-seller across the nation. It tells the full story of the insider-trading scandal of the late '80s that nearly brought down Wall Street. Stewart reveals how some of the...
- Author:Benay, AlexSummary:
Avec des chapitres rédigés par : Robert Thirsk, astronaute Erica Wiebe, championne de lutte olympique Tom Jenkins, président de la société OpenText et du Conseil national de recherches du Canada Andy Nulman, cofondateur du Festival...
- Design like Apple : seven principles for creating insanely great products, services, and experiencesAuthor:Edson, JohnSummary:
Drawing on meticulously researched case studies, Edson delivers inspiring information and insight on developing exceptional products, marketing campaigns, and business strategies.
- Author:Burnett, Bill, Evans, DaveSummary:
In Designing Your Work Life, Burnett and Evans show us how design thinking can transform our present job and our experience of work in general by utilizing the designer mindsets: Curiosity. Reframing. Radical collaboration. Awareness....
- Author:Presutti, DomenicSummary:
Domenic Presutti a toujours été fasciné par la façon dont les gens atteignent l'excellence. Les nombreux grands leaders qu'il a rencontrés au cours de sa vie, de même que ses quinze années d'expérience en leadership et en...
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